Measuring patient experiences and outcomes

In March 2019, MPCCC introduced two complimentary pilot projects trialling the collection of Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs). Targeted patient questionnaires are used to collect information about how well a patient’s physical, emotional, social and informational needs are being met during their cancer treatment. Incorporating the collection of PROMs and PREMs into cancer care can improve patient satisfaction and can be used to inform health service planning and quality improvements for future patients.

The two MPCCC pilots aimed to help both patients and clinicians in identifying a wide range of health concerns, including those outside the strictly ‘clinical’ realm. Clinicians can provide referrals to allied health professionals and/or supportive care services in response to symptoms or concerns that require additional management.

Each pilot trialled a different method of PROMs and PREMs data collection, and the evaluation stage will inform broader implementation of PROMs and PREMs data collection across MPCCC partners and sites outside our region.